My spouse And that i just lately took a visit towards the Virgin Islands and returned on 3/11/thirteen. Our Flight dwelling on American Eagle flight 4891 was delayed for acquire-off from St Thomas to San Juan. We were being purported to capture a connecting flight, American Airlines flight 1454 from San Juan to JFK in Big apple following a 2 hour layover. We were being reassured in St. Thomas that we'd make our relationship and which the plane would look forward to the connecting travellers. Once we arrived in San Juan we identified our flight had already taken off. In endeavoring to resolve this we had been scolded for visiting the Mistaken counter (We have been sent by an American Eagle worker on the American ticket counter). Incredibly though, even though we had dedicated that “fake pas,” he was in a position to print a Jet Blue ticket from his American terminal! Fortunately we ended up last but not least on our method to our location – JFK in Ny. Whenever we questioned about our baggage the American agent in San Juan wasn’t absolutely sure what to tell us. He stated they had likely missed the flight to JFK too but to examine once we arrived there. As we expected, our bags did not observe us to Ny so we filed a assert and have been despatched on our way back again to Lisbon, CT three hours away from The big apple. Another morning, on three/eleven/thirteen, we named American Airways about our baggage and that’s exactly where the runaround began. We ended up initially informed that our luggage SHOULD have made it to JFK that early morning but they could not inform.
The crew members have been the most non caring I have at any time been on the flight with. It jogged my memory off my times in the lodge enterprise when we experienced union and non union groups. I won't ever fly American all over again I I should go west I'll push.
There was no gate Completely ready for us and we waited a hour just before one was Completely ready. Which was not what we predicted.
Had good customer service sine 1/seventeen. Been pulled off the FRA flight and stayed for 2 days in Philly. Nowadays 1/19 I will resume my flight to FRA with as many as par documentation. To my shock the ticket agent at the check in counter were being Completely rude, not helpful and anticipated me to hunt down my luggage that was checked in about the 17th and that I was unable to retrieve Once i was pulled off the flight on Sunday.
i have had awful ordeals with american Airways. I'm able to’t even fee their consumer service since it is much below a 1 star. purchaser relations Reps are impolite, limited, and unfriendly.
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What I wish to ask from American Airlines is can you guys remember to waive this payment for us. I do know I called in nowadays and paid out the different, but in the event you men can please help us out, that would necessarily mean a whole lot for our family Within this vacation.
I wanted to vent my stress With all the baggage scenario using your airline. Almost everything else was great, however the way my baggage was managed would make me Imagine two times ahead of scheduling with AA yet again. I had been charged $twenty five Each and every way for one bag, not remaining told my bag may very well be carried on for no charge. To incorporate insult to the $fifty billed, my bag was destroyed on the outside upon becoming returned to me.
We not too long ago, nowadays the 24th, returned from a vacation to Cancun/Rivera Maya spot and could not recognize that when are baggage was gained on our departing flight from DFW on March 19th, that considered one of our bags was thoroughly ruined on The within by somebody in terminal D immediately after it was checked in. Who would be answerable for doing this an American worker or the TSA? Another person has stolen a blue sapphire confronted observe, and my our personalized, 1979 Faculty of Pharmacy ring, which had a large diamond mount in it.
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We have been so extraordinary upset with this sort of mis-treatment and weak administration by American Airways and will never fly you once more.
I'm emailing this remark for you in order that AA may possibly superior be capable of encourage staff members to get extra courteous when things go Completely wrong.Buyer service may make such a distinction for anyone utilizing your service.
LIES. American Airways has lied to me repeatedly. My bag did not get there at the airport. I had been looking forward to an prolonged time frame with the carousel and no bags came out for my flight. Nor did any person from your baggage Place of work that experienced a transparent look at in the carousel appear out to state nothing at all could be coming. I checked in the Business and so they then claimed there was NO Purpose why my suitcase shouldn’t have arrived. They had been to deliver my suitcase to me at my resort. At two:24 PM I received a phone get in touch with from a recorded information indicating my bag was picked up and could well be shipped within 6 hours. LIE. I known as the delayed baggage variety and was instructed it had been picked up at three PM and could be sent in just 6 several hours. LIE. I checked on the internet this night and it mentioned it absolutely was picked up at 3 PM and might be sent in six several hours. LIE.
If I can do this, why can’t try this? Below’s a recommendation. Considering that the brokers can't see USAIR, why not give them usage of the online market place to allow them to see obtainable USAIR flights? There have been a number of USAIR flights that would have looked after at least fifty percent from the folks who required to flights.